1. Returns and Refunds

At Printio, we want you to be completely satisfied with your purchase. Our return and refund policy varies depending on the type of product you've ordered. Please read the following guidelines carefully.

2. Customized Products

Customized products are non-returnable and non-refundable unless they arrive damaged or with a manufacturing defect. We take great care to ensure that your personalized items meet our quality standards. In the unlikely event that you receive a damaged customized product, please contact our customer support team within 2 days of receiving your order.

3. Returns for Damaged Customized Products

If you receive a damaged customized product, please follow these steps:
  1. Contact our customer support team within 2 days of receiving your order to report the damage.
  2. Provide clear photos of the damaged product and packaging to assist us in investigating the issue.
  3. We will review your case and, if eligible, provide you with a replacement customized product at no additional cost or offer a refund.

4. Returns for Non-Customized Products

If you have purchased non-customized products, our standard return and refund policy applies. You may return the item within 5 days of receipt for a refund or exchange, provided it meets our return conditions as outlined in our general return policy.

5. Contact Us

If you have any questions or need further assistance regarding our refund and return policy, please don't hesitate to contact our customer support team.